Shipping policy

Production time

Every steering wheel is built to order. Building starts after you approve your build confirmation (or 48 hours after we send it, if you do not reply) and usually takes about two weeks. U.S. orders ship from Miami, Florida, and transit within the U.S. usually takes two to four weeks, so most orders arrive four to six weeks after build approval. We update you at each step: order confirmed, build approved, build started, quality check and shipped.

Our ship-by commitment

We commit to shipping every order within 6 weeks after your build is approved. Most orders ship much sooner. Delivery times after shipping are carrier estimates.

If your order is delayed

If we cannot ship by our ship-by commitment, we will email you before that date with a new expected ship date (or tell you we cannot give one) and the reason. You can then choose to wait or to cancel for a full refund, including shipping and with no cancellation fee, simply by replying to that email. If the new date is no more than 30 days after the original commitment and you do not reply, we will treat that as agreement to wait. If the delay is longer, or we cannot give a new date, we will cancel and refund your order unless you tell us you want to keep waiting. If we need to push the date again, we will ask again. Refunds for delay cancellations are issued within 7 business days.

Shipping costs and delivery options

Orders that include a steering wheel ship within the U.S. with your choice of delivery option, selected at checkout:

  • Standard ($49.99): fully insured, no signature required. The package may be left at the delivery address.
  • Insured + Signature Required ($59.99): fully insured. The carrier will not leave the package without a signature at the delivery address.
  • Hold at FedEx Location ($49.99): fully insured. The package is held at a FedEx location for you to pick up with a valid government-issued photo ID. Enter your preferred FedEx location or ZIP code in your cart or reply to your order email; we will confirm the location before shipping. Packages not collected within the carrier's holding period are returned to us, and reshipping costs are the customer's responsibility.

Orders that contain only standalone airbag covers ship for $9.99. Shipping is charged at checkout.

Local pickup in Miami

Prefer to pick up your order in Miami? Message us before you order and we will send you a checkout link with no shipping charge. Pickup is by appointment at a location we confirm with you, and you will need photo ID and your order number. Please collect your order within 14 days of our ready-for-pickup message. If it is not collected within 30 days, we will ship it to the address on your order and charge standard shipping.

Insured shipping and tracking

Every U.S. order ships insured against loss and damage in transit, in a protective case. Tracking information is emailed to you when your order ships.

Title and risk of loss

Title and risk of loss pass to you when the order is handed to the carrier. Because every U.S. order is insured, if a package is lost or damaged in transit we will file the claim with the carrier and work with you on a repair or replacement once the claim is resolved.

Damaged in transit

Report shipping damage within 48 hours of delivery by emailing carbonpowercustoms@gmail.com. Include:

  • photos of all sides of the outer box and the shipping label;
  • photos of the inner packaging; and
  • clear photos or video of the damage to the item.

Keep the box and all packaging until the claim is resolved, and do not install a damaged item. Claims reported late or without this documentation may be denied by the carrier.

Lost or stolen packages

If tracking shows your package as delivered but you have not received it, report it within 5 business days. A "Delivered" scan from the carrier to the address you provided is treated as delivery. We will help you file a claim with the carrier, but CarbonPower is not responsible for packages stolen after delivery to the correct address. If you choose Standard delivery, you accept that the package may be left unattended at your address. To avoid this risk, choose Insured + Signature Required or Hold at FedEx Location at checkout.

Address accuracy

You are responsible for entering a correct and complete shipping address at checkout. We are not responsible for orders lost, delayed or returned because of an incorrect or incomplete address. If a package is returned to us because of an address error or a refused delivery, reshipping costs are the customer's responsibility.

Carrier delays

We are not responsible for delays caused by shipping carriers, customs or other events outside our control.

International orders

International orders ship directly from our production facility for a flat $49.99, selected at checkout. International shipments are tracked, and we email tracking when your order ships. Transit time varies by country; we share an estimate with your build confirmation. International customers are responsible for all import duties, taxes, VAT, customs and brokerage fees charged on delivery, and for compliance with local regulations. Refused or unclaimed international packages are not eligible for a refund of shipping, duties or return costs. CarbonPower is not responsible for packages delayed, held or seized by customs.